Dear whom it may concern, We are delighted with the new fireplace and fire, it looks even better than we had ever dreamed. Mr and Mrs Harris.
We were very pleased with your workmen, who were very helpful to me in view that I was on my own due to my husband being in Hospital overnight. We were impressed with the tidiness of the work and how clean they left the site. We shall not hesitate to recommend your firm to others.
Dear Mr. Smart, we’re very pleased with the installation, and perhaps you would pass on our thanks to the two men for a job well done.
Dear Sir/Madam, Would like to take this opportunity to say that we were very pleased with the work completed.
Especially the installation of the fire and the subsequent service to get the fire up and running. Thank you once again for all the help and assistance.
From our first initial enquiry through to the installation itself, we feel that we have received an excellent level of service. Everyone we have dealt with at home heat has been courteous, helpful and friendly but in particular I’d like to pass on my thanks to the team who came out to open up our fireplace and install the wood burner, as I thought they were particularly polite, friendly and extremely respectful of our property.
May we take this opportunity to thank your company for their excellent service and for your help in selecting the correct stove and hearth.
We are very pleased with it and the stove is just perfect for our house. We would especially like to thank your crew for their advice and in particular my wife would like to express her gratitude for the superb installation without leaving any mess at all.
Dear everyone at Home Heat, A massive thank you for being the loveliest company we’ve ever had the pleasure to deal with from beginning to end.
If ever we can do something for you let us know. As actors that’s not likely but if ever you do a radio advert and need voice-over just give me a call.
Dear Mr. Smart, Thank you very much for your excellent service and advice to my daughter. She is delighted with the wood burner.
Dear Sir/Madam, We are extremely pleased with the stove, and the efficient way you installed it. Many Thanks. Groombridge, East Sussex.
12th February 2016
Just a line to enclose with the cheque to say a very big thank you.
I would recommend your company to anyone. You were as good as your word: everything happened as you said it would. Richard and Jake were a pleasure to have in the house and cleared up after themselves. | have used the stove now on three successive evenings; it draws perfectly and throws out a wonderful heat. I have guests staying this weekend and I know they will appreciate the warmth.
Very many thanks to all for a wonderful service from start to finish.
We would like to express our thanks to you and your team for the excellent job you have made of installing our wood burning stove. From our initial contact with you, to the team coming to do the work, we have been delighted with the standard of service and we could not be more pleased with the finished result.
We would not hesitate to recommend you to family and friends.
Thanks for a great job and installation, we are absolutely delighted.
The lads were very professional and polite, they kept everything protected and cleaned up very well.
Thank you all once again, we will certainly be recommending you.
We were extremely impressed with Richard. He arrived in good time and was a careful, clean, efficient and polite worker.
He respected our home and carried out an excellent service.
We hope very much we will have Richard service our fire again.
I want to say thank you, the fireplace looks lovely, and I’m very pleased.
Thank you for your advice, and the nice job your guys have done here – it looks perfect.
Many thanks for installing the wood burner and the fireplace. We are absolutely delighted with it and the surround just looks stunning. The wait has been a minor inconvenience although now the temperature is soaring we can’t show off our new purchase!
Thank you for the kind offer of free installation etc which we greatly appreciate.
The workmen who fitted the fire could not have been better and please pass on my thanks to them. While I don’t want to wish our summer away, I can’t wait until the autumn!
Please find enclosed cheque in full and final payment for a job well done – Thank you
Nick, Richard and Jake were a delight to have working in our home, please convey our thanks to them.
We just wanted to apologise again for how difficult things were yesterday. We had clearly explained to our builder, but to everyone’s surprise he went ahead with the front of the chimney breast. Unfortunately both of us work and did not see it till it was completed – the builder (quite wrongly, obviously) assured us there would be no problem, but clearly it was highly inconvenient and an unnecessary aggravation for all of us.
We’re glad that in you were able to overcome the difficulties (we don’t yet know how you did it – but thank you!) – The flue looks great and we’re very pleased with the job so far.
Many thanks, and especially thanks to the patience and good will of your team, who had to put up with a lot and in nasty weather too.
I am extremely happy with the new fire and would like to everyone involved from my initial enquiry through to the immaculate completion of the work.
Dear Mr. Smart
Can I take this opportunity to remark on the excellent manner that your three workers carried out the installation of my new gas fire. They efficiently put dust sheets over all my existing furniture and carpets right out to the front door, removed the original fire, put in the new one and vacuumed up afterwards. There was no damage to the décor and the fire looks as if it was an original part of the house.
I would also like to say they were polite and respectful at all times.
Please pass these comments on to the men in question as people are always ready to complain when things are not as they should be and on this occasion I would be happy to recommend your firm to anyone.
Dear Mr. Smart
We are writing to let you know how pleased we are with our new fireplace and wood burner – they are exactly what we wanted. We were impressed with the welcome and service we received when we first visited your showroom and also the helpful advice you provided when you visited our house to provide an estimate.
The installation team were also excellent. We were not looking forward to the disruption of the fireplace being taken out but they kept the disturbance to a minimum and took great care to keep everything as clean and tidy as possible. The team obviously takes pride in their work and we are really happy with the end result – please pass on or thanks to them!
Just a quick note to say thank you for such a superb job the lads did on our new fire place, it is fabulous. The lads were great, so polite, clean and tidy and explained every step of the process. I can not fault anything. I am certainly recommending you to all I meet.
To Lee & the team
Thank you for all for the lovely job you have made of our fireplace. We would not hesitate to recommend you and if you ever need us to ever be a show house, please let us know!
Dear Lee, May I say we are absolutely ‘over the moon’ with our new fireplace. Thank you and the lads for such a wonderful job you’ve done.
We appreciate that the work was carried out quickly with no mess or disruption to us. You were always punctual and very polite. It was a pleasure to have you work in our house.
We will certainly recommend you to our friends and family.
To Home Heat
I should like to thank you all for the excellent service/help you have given me concerning my wood burner query.
I was very impressed by the reception staff who were my first point of contact and who very efficient and helpful – Lee of course I knew from our initial consultations and Thank you Lee for being as reassuringly effective on this occasion – and once again many thanks to Nick and his team who have done a first rate job!
It is rare to find a company that employs skilled staff, takes a pride in its products and cares about its service.
Mr. A. White
6th September 2008
Dear Mr. Smart
I would like to say how impressed my Husband and I have been with your service and with all your staff, right from our initial enquiry in store, to your telephone staff, right from out initial enquiry in store, to your telephone staff and installers and especially for the support after fitting completed.